What to do if you have a complaint :
We will make every effort to ensure you receive a highstandard of service.
If you are not satisfied with the serviceyou have received, you should contact
AIG Europe S.A., organizační složka pro Českou republiku
Consumer Division Manager
V Celnici 1031/4, 110 00 Prague 1
Tel.: +420 234 108 311, Fax: +420 234 384
To help us to deal with your comments quickly, please quote your Policy/Claim Number and the Policy holder/InsuredName.
We will do our best to resolve any difficulty directly with you. If you are not satisfied, you are entitled to refer this matter to the Czech National Bank which will deal with your complaint.
Czech National Bank
Na Příkopě 28, 115 03 Prague 1
Tel.: 224 411 111, Fax: 224 412 404
In case of consumer dispute between us and the customer (you) arising from insurance contracts of non-life insurance, which is not resolved by mutual agreement, you can file a petition for judicial resolution of such disputes body designated court settlement of consumer disputes, which is:
Česká obchodní inspekce
If you wish to complain about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at the following address: https://ec.europa.eu/consumers/odr/.
As AIG Europe S.A. is a Luxembourg based insurance company, in addition to the complaints procedure set out above, you have access to Luxembourg mediator bodies for any complaints you may have regarding this Policy. Contact details of the Luxembourg mediator bodies are available on AIG Europe S.A.’s website: https://www.aig.lu/.