AIG has claims expertise throughout Europe whose core role is to manage the claims process from start to finish.

  • Work with our clients and brokers to help minimize the financial and reputational impact of a loss
  • In the unfortunate event of a loss, our local claims teams are on hand to:
  • Deal with claims enquiries quickly and accurately using local knowledge and expertise
  • Communicate with clients and their brokers on how the claim will progress and what information we require from them, at each stage of the process 
  • Fast track less complicated claims, ensuring fast and efficient settlement 
  • Work with specialist claims adjusters and lawyers on complicated claims that demand specific expertise

In addition, we are continually developing our range of added value services to assist our clients and brokers:

  • Before a loss by employing measures to prevent or reduce losses
  • After a claim by working with specialist in the field of claims, rehabilitation and public relations to minimize the impact of a loss.

Contact numbers

Claims Department


+420 234 108 311

Travel insurance claims abroad – assistance service number

AIG Assistance Services


+420 225 341 156

Crisis Management Hotline


World 001-713-260-5500
USA, Ca 1-866-926-8457